Email & push
Choose which notices are delivered outside Artwork for your account
Alongside messages, the notification centre contains Email settings and Push settings. These settings apply only to your own account. They control additional delivery channels; notifications inside Artwork are unaffected.
Email settings
Each topic group has a master switch. Turning the group off disables all email types within it. Turning it on enables email for the group; you can then enable or disable individual message types separately.
For every active message type, select a frequency:
| Frequency | Use |
|---|---|
| Immediately | Send an email soon after the message is created |
| Daily | Combine messages in a daily summary |
| Twice a week | Summarise less urgent messages twice weekly |
| Once a week | Use when a weekly overview is sufficient |
Choose Immediately for processes requiring prompt action, such as room requests or short-notice staffing changes. Summaries are better suited to purely informational changes.
Push settings
Push notifications can likewise be enabled first by group and then by message type. There is no frequency selection for push: an active type is delivered as a push as soon as its process triggers one.
For push to arrive, the browser or device must also allow notifications from Artwork. If the Artwork switch is active but no push appears, check site and operating-system permissions as well as focus or do-not-disturb modes.
Recommended personal configuration
In-app remains the complete source
Disabling email or push does not make the process disappear. Artwork's notification centre remains the reliable overview of your messages and open actions.
Common causes of missing delivery
- The group switch is off even though the individual type appears enabled.
- The message is set to a summary and therefore does not arrive immediately.
- Push is blocked by the browser or operating system.
- You are no longer responsible for the underlying area and no new message is generated.
- Another authorised person has already processed a shared request.
Do not disable delivery for sensitive or time-critical workflows without confirming how you will reliably receive that information instead.